Senior Security Solution Engineer

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Company Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People.

The Role and the Team

The Senior Security Solutions Engineer is a seasoned cyber security expert responsible for monitoring, configuring, and maintaining email security environments (PPS/POD, TAP, TRAP/CTR) to ensure optimal performance and protection against threats. The engineer manages all aspects of the customer’s email security systems within the managed services scope. including configurations, health checks, best practices, and various proactive tasks performed toward improving the security posture of customer environments. 

In addition, Senior Security Solutions Engineers will be responsible for the development and improvement of internal processes, procedures, and drive collaboration across business units to help streamline service delivery.  They will serve as an escalation point and mentor for other team members.

This role is Melbourne, Australia based.

Responsibilities and Essential Job Functions:

• Serve as a subject matter expert (SME) on Proofpoint’s email security managed services and best practices
• Serve as an escalation point for other engineers on the team and customer issues
• Maximize system and email security performance
• Respond to customer requests for rules changes, feature additions, policy updates, and routing configurations
• Lead technical discussions with customers and partnering organizations
• Deliver briefings on new product versions, features, and functionality
• Review, enable, and configure new product features and enhancements
• Collaborate with Threat Strategy Managers to onboard new customers from the Professional Services team, including defining and owning onboarding criteria
• Handle customer escalations and monitor case’s progress to ensure accuracy and timely completion within Service Level Objective (SLO) guidelines
• Participate in and manage the team’s on-call schedule, including after-hours and weekend support
• Provide technical and analytical guidance to team members        
• Provide operational metrics and optimization recommendations to MTPS management

Additional Responsibilities

• Perform other duties as assigned
• Assess team training needs and recommend improvements
• Administer and support lab environments

Preferred Requirements

•  Bachelor’s degree in computer science, information technology, or related discipline.  Experience may be considered in lieu of a degree.
• Proven track record of experience with email security products.
• Experience and proficiency in Proofpoint email security products, including certification and training.
• Experience in corporate networking, technical support, system administration (Windows, Unix/Linux), or network security.
• Proficiency in technical writing, diagramming, and communication.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and work effectively with team members and clients.
• Excellent time-management and communication abilities.
• 8+ years of relevant experience

Additional skills that are added bonuses include

• Experience with regular expressions
• Scripting knowledge in Perl, Python, Java, or Bash
• Vendor certifications in supported products in supported products
• Industry certifications such as CISSP, Network+, Security+, etc. such as CISSP, Network+, Security+, etc.
• Experience working in Managed Services programs

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT

#LI-ML1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!