Data Specialist, Training & Quality (Transcripts)

About the Role:

Grade Level (for internal use):

09

The Role:

The Training & Quality Data Specialist will be pivotal in the Transcription Training & Quality Department. This position is responsible for overseeing the entire training lifecycle for Transcripts employees, ensuring the delivery of high-quality transcripts through effective training and quality assurance processes. The Specialist will collaborate with various teams to foster a culture of continuous improvement and operational excellence. 

 

The Team: 

The Transcripts Department is primarily responsible for transcribing financial conference calls while also collecting essential business information, including corporate executive data, to enhance the company’s comprehensive financial data platform during off-peak periods. The Transcription Training and Quality Department within S&P Market Intelligence oversees the entire employee lifecycle from a Learning and Development perspective, ensuring quality control over the accuracy and efficiency of produced transcripts. This department creates, manages, and executes training programs for all roles, ensuring the timely delivery of precise text transcripts from financial calls. 

 

Additionally, the department comprises specialized teams focused on scoping, editing, proofing, and auditing, all contributing to high-quality transcript production. It establishes and implements Learning and Development roadmaps for Scopists and Editors, ensuring employees meet business needs effectively. The Specialist will also oversee transcription proofing and auditing, ensuring compliance with internal quality control processes. The ideal candidate will possess experience in managing transcription training, publishing, or editing departments, with a strong focus on training and quality deliverables. 

The Transcription Training & Quality Specialist will directly report to the Transcription Training & Quality Manager. 

 

Responsibilities and Impact:

• Training Development and Delivery: 
  • Design, develop, and deliver comprehensive training curricula for new hires and ongoing employee development, including advanced and cross-training courses. 
  • Facilitate individual training plans and conduct regular coaching and mentoring sessions for staff in training, incubation, and production phases. 
  • Conduct pre-employment testing and trainee appraisals to assess candidate suitability for roles in scoping, editing, proofing, etc. 

• Quality Assurance and Monitoring: 
  • Monitor and manage transcription auditing and proofing workflows to ensure compliance with internal quality control processes and timely delivery of transcripts. 
  • Perform sanity checks on documents and report any system issues to ensure timely resolution. 
  • Provide regular feedback to management on class performance, staff behavior, and opportunities for improvement. 

• Continuous Improvement Initiatives: 
  • Champion continuous improvement of internal processes to enhance efficiency in delivery and workflow. 
  • Participate in special projects aimed at improving overall transcript quality and operational effectiveness. 
  • Regularly update training materials and curricula based on feedback and industry best practices. 

• Reporting and Documentation: 
  • Maintain accurate records of training sessions, attendance, and performance metrics. 
  • Regularly update department-mandated reports to track progress against training goals and quotas. 
  • Draft and disseminate important documents regarding workflow changes, policies, and other departmental agendas.

Qualifications & Skill Set: 

• Bachelor’s degree in Education, Business, or a related field. 
• 3-5 years of experience in Training and Development within editing or publishing environments, preferably in transcripts. 
• Strong command of written and conversational English; excellent communication skills are essential. 
• Proven training and quality audit experience, with a strong background in curriculum development and new hire training. 
• Proficiency in MS Excel and experience in data analysis, reporting, and monitoring.  
• Proficiency in MS PowerPoint and experience in any content authoring tool would be a plus.  

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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10 – Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 – Middle Management Tier I (EEO Job Group), SWP Priority – Ratings – (Strategic Workforce Planning)